Feel free to email us your queries through our contact details below. You may also find the answer to your queries through the subject dropdown.

Subject: *

General FAQs


1. Who regulates the State Bank of India?

State Bank of India (SBI) is authorized and regulated by Reserve Bank of India and Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority (FCA) and limited regulation by Prudential Regulation Authority. SBI is entered on the Financial Services Register and its register number is 139156. SBI (UK) is registered in England and Wales (registered no: FC 004460, branch no: BR000696) as an overseas company, with a registered office at 15-17 King Street, London EC2V 8EA. For more details, please visit our Customer Care section.


2. Is SBI part of the Financial Services Compensation Scheme?

Yes, we’re covered by the Financial Services Compensation Scheme (FSCS), which can pay compensation to depositors if a bank is unable to meet its financial obligations. Most depositors - including most individuals and small businesses - are covered by the scheme.

An eligible depositor may claim up to £85,000 in deposits under the scheme. For joint accounts, each account holder is treated as having a claim in respect of their share. So, for a joint account held by two eligible depositors, the maximum amount that could be claimed would be £85,000 each (totalling £170,000). The £85,000 limit relates to the combined amount in all the eligible depositor's accounts with State Bank of India UK Offices, including their share of any joint account, and not to each separate account.

For more information about the scheme, including amounts covered and eligibility to claim, please ask at your local branch, visit the FSCS website or call 0800 678 1100.


3. Can I open an NRI account in India from the UK?

Your account will have to be opened in India, but we can help you with this. To find out more, please visit our NRI Services section.


4. Can I post queries about my Internet banking transactions on this site?

No. To ask a question, please log in to SBI (UK) Internet Banking and contact us. Alternatively, drop in to your local branch.


5. I’m not an SBI customer. Can I still use your money-transfer services to move funds from a UK bank account to an account in India?

Yes. Please visit our Money Transfer section to find out how. We would suggest, however, that you open an account with one of our UK branches to benefit from current exchange rates and ensure your destination account is credited quickly.


6. Can a draft in Indian Rupees be issued by your branches in the UK?

We can issue demand drafts in Indian Rupees to be payable at branches in India. However, our money-transfer service is a quicker, safer way to send payments to India.

7. What are the charges for drafts in Rupees?

Please visit our Charges page for details of Rupee-draft charges and other charges for sending money to Bangladesh, Nepal and Sri Lanka.

8. Where can I download SBI’s account-opening forms?

9. How to change communication address to my personal / business account?

  1. Visit one of our branches by providing a request letter along with an original photo identification (passport, full driving license) and original utility bill or bank statement. Please ensure that request letter is signed by all account holders and the address proof is not more than 3 months old.
  2. If a visit to a branch cannot be done, a request letter to be sent to the branch by post with the copy of your latest address proof. The branch will then contact you for conducting identification checks by asking security questions. The request will only be processed on successful completion of this identity checks.

10. When is the Customer Services helpline open?

We’re delighted to help you between Monday and Friday, from 9am to 6pm. Call us on 0800 532 532.


11. Can a customer trade shares via the SBI (UK) website either in India or in the UK using the SBI UK's website?

No, we don't offer this service. However, our NRI branch in Mumbai will be pleased to open a ‘‘Demat’' (dematerialized) account for you, which will enable you to trade shares. You can email them at dgm.08964@sbi.co.in.


UK Accounts


1. How do I open a personal/ business UK Account?

Personal accounts – You can open an account in person at one of our branches, by writing to one of our Branches, in addition we offer three accounts (Online Instant Access Savings Account, Online High Return Fixed Deposit and SBI Online Remittance Savings Account) which can be opened online. Please visit our website at www.sbiuk.com for more details.

Business accounts - You can open an account in person at one of our branches.


2. What are the documents required to open a personal/ business UK Account?

For personal customers who are interested in opening an account in our branches or by post, please visit our website for details of the documents required to open an account.


3. How to open a ‘Term Deposit Account’ in the UK?

To open a term deposit you need to transfer the amount in your SBI Savings or Current account and submit a request to your local branch. To know more about the rates on our term deposits or how to open a Current or Savings account refer to personal section in our website.


4. My money is not reflecting into my SBI UK account that was transferred from another UK Account and vice versa ?

Within UK funds transfer can take between 2 hours to 24 hours, and will depend on the clearing bank.

As soon as the funds will reach your SBI UK account, it will be reflecting in your balance, however if it is taking longer, please check with your Bank from where the funds have been transferred.

To check your SBI UK account log in to your internal banking, call our call centre or get in touch with your local branch.


5. Can I buy and sell Indian Rupee notes at SBI (UK) branches?

No, but you can transfer money to India in Rupees, GBP, USD or Euros.


6. Can I open/close my SBI (UK) account from outside the UK?

Yes, you can open or close an SBI (UK) account from anywhere in the world:

  • To open an account, please see how to open an account.
  • To close your account, by posting us a letter to the branch signed by all the account holders together with a self-attested copy of your Identification proof. Please visit our General Terms and Conditions and read ‘Closing your Account’ (section 15).

7. How to add my partner to my existing SBI Account?

For adding your partner to your existing account you need to submit a letter confirming that you would like to add an additional applicant. An account opening form should be filled in and signed by the new applicant and also provide their original Identification and address proof which will be attested by the branch. If applying outside UK, please check our website www.sbiuk.com.


NRI Accounts


1. Who is an NRI?

Section 2(w) of FEMA, 1999 defines a 'person resident outside India' as a person who is not resident in India.

An individual shall be deemed to be a non-resident in following cases:

  1. When he stays in India for less than or upto 182 days during the preceding financial year. The period of stay may not be 'continuous' and the same shall be calculated by adding up the days of his stay in India during that financial year. Thus a student who goes for studies abroad and his stay in India during a financial year is less than 182 days, then he shall be treated as non-resident Indian for the next financial year. Similarly, tourists and all others who have gone out of India without the purpose of taking up employment or starting any business abroad, shall be treated as non-residents if, their stay in India during the preceding financial year was less than or upto 182 days.
  2. When he goes or stays outside India for any of the following purposes:
    1. For or on taking up employment outside India, or
    2. For carrying on outside India a business or vocation outside India, or
    3. For any other purpose, in such circumstances as would indicate his intention to stay outside India for an uncertain period.

In such cases, the person becomes a 'non-resident' irrespective of the period of his stay in India. It is pertinent to note here that while the period of his stay in India shall be reckoned for the preceding financial year, the event of going or staying abroad for any of the aforesaid purposes shall be reckoned for the current financial year.


2. How to open an NRI account?

Open an account with SBI UK for identification and servicing your account in India. Submit your NRI Account Opening form at a Branch along with an SBI UK Account Opening form with all requisite documents.


3. What are the kinds of bank accounts an NRI can hold in India?

As per FEMA Notification No.5/2000-RB, dated 3rd May 2000, an NRI can have a 'Rupee Account' and/or a 'Foreign Currency Account' in India as described below:

  1. NRE or NRO Current / Savings Banks / Recurring Deposit / Fixed Deposits accounts in Indian Rupees.
  2. FCNR (B) Term Deposits in USD, EURO, GBP, CAD, JPY and AUD.

4. What is the difference between NRE and NRO accounts?

  1. The interest income earned on NRO attracts income tax deduction at source in India, whereas interest income in NRE is tax free in India.
  2. Balances held in NRE accounts can be fully repatriated abroad, whereas funds in NRO account are partially repatriable (up to USD 1 million per financial year), subject to payment of taxes.
  3. Funds remitted from abroad or local funds which can otherwise be remitted abroad to the account holder can be credited to NRE accounts. Funds which do not qualify, under the Exchange Control regulations, for remittance outside India are required to be credited to NRO accounts.

5. Can a Non-Resident Indian (NRI) pensioner submit his life certificate from the UK to India?

Yes, if pension paying bank is SBI and pensioner is having a banking relationship with us, we can forward request of visiting pensioner to SBI India.


6. Can I take loans against my NRE Fixed Deposits / FCNR deposits?

Yes, Rupees loans are available only in India. Loan in UK is available against FCNR for business purposes only.


7. Can I open a Non-Resident Indian (NRI) account in India whilst I am in the UK?

Yes, SBI UK Branches facilitate account opening for Non-resident Indians.

You can apply by post after getting papers attested by notary or high commission.

We also offer facility to fill in online NRI Account form for more information please visit www.onlinesbi.com/nri


8. How I can use Internet banking for my NRI Accounts?

Visit www.onlinesbi.com and log in to personal banking section


9. I have not received a Debit Card for my NRI account?

If customer is an existing SBI UK A/C holder they can walk into nearest SBI UK branch along with the form or they can send directly to their home branch in India. To download the form please visit www.sbiuk.com/personal-banking/personal/nri-services


10. I have not received my cheque book for my NRI account?

Put a simple letter to SBI India where account is maintained for providing cheque book. Cheque book will come to registered address with SBI India from vendor.


11. What documents do I need to open a NRI account?

12. I need Term Deposit Details for my SBI NRI account?

Request the SBI Branch in India for detailed CIF wise statement or you can check through internet banking (view rights only needed).


13. I need a loan to purchase a property in India?

NRI home loan in INR in available from SBI in India for construction, renovation or purchase of house / flat. SBI UK facilitate NRI home loan for its account holders. For more details visit www.onlinesbi.com/nri or send an email to nriservices.sbiuk@statebank.com or contact a Branch manager.


14. Are funds in NRE / NRO / FCNR (B) accounts repatriable?

Funds in NRE / FCNR (B) deposits accounts are fully repatriable, whereas funds from NRO account are partially repatriable (up to USD 1 million per financial year)


15. Can fixed deposits be closed prematurely?

For NRE Term Deposits, premature withdrawals permitted (conditional):

On pre-mature withdrawal of the Deposit (after completion of 1 year), interest will be calculated at applicable rate for the period the Deposit has actually remained with the Bank less applicable penalty as under:-

NRE term deposits opened      Penalty
Before 1st January, 2012 1%
From 1st January, 2012 0.50%*

* The interest paid shall be 0.50% below the rate applicable for the period deposit has remained with the Bank or 0.50% below the contracted rate, whichever is lower.

  • No interest is payable, if the deposit is withdrawn before one year.

For FCNR (B) fixed deposits, no interest is payable if the deposit is not kept with the bank for a minimum period of one year. If the deposit is kept for over one year, interest will be paid at the rate applicable for the period for which it has run less a penalty of 1%.


16. How to check the status of my NRO / NRE / FCNR (B) fixed deposit?

If you want to know status of NRO / NRE / FCNR (B) fixed deposit, you can either contact your home branch for the details or you can check it through your internet banking account.


Remittance to India


1. My remittance has been rejected via online banking.

Branch where your account is being maintained will contact you for correct data for processing the remittance or give a call to call centre and advice the rejection.


2. A different exchange rate was provided to me that the rate applied when the money reached India.

Exchange rate shown at the time of execution of the transaction is valid. However, if you think there is any difference, please get in touch with our call centre at 0800 532 532 between 9 am to 6 pm Monday to Friday.


3. Is it possible to transfer my funds from a bank in the UK to my account in a bank (other than SBI), in India using the SBI remittance facilities without having an account with SBI either in the UK or in India?

Yes, you can do that by registering for online remittance.com of global link services providing SBI express of SBI India. The exchange rate available at the time of processing of transanction will be applicable.


4. What are the charges of remitting money from ?

Debit card queries


1. Can I use my state bank of India UK debit card for free, or will I be charged?

You can use your State Bank of India UK Debit card free of charge in all UK bank ATMs. However, you might incur a usage charge at non-bank ATMs.


2. Can I use my State Bank of India UK debit card in India?

Yes, you can use your debit card for free at over 40,000* State Bank of India-group ATMs across India.


3. Do I need to tell you when I am traveling abroad?

Yes, since your account is monitored for unusual activity, please tell us when you're traveling abroad so we know when to expect international card use - otherwise your debit card could be blocked due to fraud prevention. Please note, we automatically block accounts for unusual foreign transactions, so let us know before you travel, and also when you are back in the UK. It will only take a few minutes to set up, and it will reduce the chance of us declining a holiday transaction on your debit card. Simply call Customer Services on 0800 532 532 if calling from UK, and 00 44 207 454 4338 from outside UK. If you have a joint current account you will both need to notify us for each card.


4. Can I use my State Bank of India UK debit card for telephone transaction or mail order?

No, unfortunately, you cannot use your State Bank of India UK debit card for telephone or mail order transactions (i.e., transactions where only the card number is written with/without a signed authorisation). You can only use your State Bank of India UK debit card where it can be physically swiped, or through merchant sites that mandate Mastercard SecureCode.


5.How do I register for MasterCard Secure Code?

To register, visit Mastercard SecureCode https://acs.onlinesbi.com/sbi/enrollment/enroll_welcome.jsp


6. I’ve received my debit card what is the next step?

Please call our call centre on 0800 532 532 , Monday to Friday 9am-6pm, to confirm the safe receipt of your debit card and request for your PIN. The PIN will be sent to you within 3-5 working days from the time you have called us. On receipt of your PIN, please use your debit card first in an ATM in UK to activate your card. You can do so by either withdrawing cash, balance enquiry or by changing your PIN .


7. What is the daily limit for using SBI UK debit card?

Withdraw up to £ 300 / day from any ATM and up to £5000 a day for point of sale and online transactions as long as you have sufficient funds in your account.


8. How do I change my PIN?

You can change the PIN at any ATM machine in UK, once you’ve entered your existing PIN.


9. My card has been lost / stolen. What should I do?

If your card is lost or stolen, contact us immediately on 0800 532 532. Please ensure to keep the account number in hand for better service. You’ll also get replacement debit cards upon request to UK contact centre on 0800 532 532 and it should reach you in 7 to 10 working days. The new card we send you will have a different number. So if you’ve registered your old card’s details anywhere – eg with online shopping sites or for regular payments such as your gym memberships or insurance premiums – please contact the companies and give them your new card details.


10. Will I get charged for using my debit card at ATM?

IN UK: Free cash withdrawal while using any of the High Street Bank ATM which has MasterCard logo on it.
OUTSIDE UK:

    SBI ATM – India
    Free cash withdrawal and better conversion rate while using SBI ATM in India.
    In case if you see any charges for using SBI ATM in India, these charges will be reversed back into your account.
    Charges apply for all other ATM / POS transactions outside UK.


Contactless card FAQ's


1. Why contactless payment failed but the same worked when used as a CHIP and PIN?

After 3 to 5 continuous payments via contactless mode at POS, a payment needs to be made using CHIP and PIN transaction. This precaution confirms that the user is in the rightful user, limiting any potential fraud should the card be lost or stolen.

2. If I touch the reader twice wills my payment gets duplicated?

No, the payment will be taken only once. In case if this happens please contact us on 0800 532 532 or email us at customerservice.sbiuk@statebank.com.

3. Will I get charged for making contactless transactions?

There is no charge for making contactless transactions within UK. You will be charged if contactless transactions are made outside UK at per the terms & conditions.

4. Can I use my card to touch in London buses / train stations?

Currently our cards will not work to touch like Oyster. We will let our customer know if there is a change in the same.

5. Can I make cashback transactions using contactless?

Our debit card does not support cashback facility at POS (point of sales) terminal.

6. Will I get a text message for making contactless transactions?

No. Only if there is a debit of more than GBP 50 in one transaction you will get a text message. Using contactless facility you can pay only upto GBP 20 per transaction.

7. I already hold a SBI debit card, can I still request for contactless debit card? Will I get charged for requesting new card?

There is no charge for requesting contactless debit card. Please call our call centre on 0800 532 532 (Monday to Friday between 9 am to 6 pm).

8. What if I'm not interested in making contactless transactions?

You can still use your card in the normal way using the CHIP and PIN.

9. How to contact you about lost and stolen card?

If your card has been lost or stolen, call us on 0800532532 immediately, the lines will be working 24/7.

Online banking queries


1. If you cannot access your Internet banking services, or have forgotten your User Identification /passwords or for any other internet banking query

Please visit the section “trouble logging in” on the Personal Banking Login screen for more information. Or call us on 0800 532 532 (Monday to Friday between 9 am to 6 pm).



If you do not see the answer to your query above, please fill out below and click submit.

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Customer Services

To speak to a member of our call centre team,
call 0800 532 532 (if you are calling from within the UK), or +44 207 454 4338 (if you are calling from outside the UK).

Call centre opening hours are:
Monday, Tuesday, Wednesday, and Friday - 9am to 6pm
Thursday - 9am to 5pm effective from 02 March 2017
Saturday - 9am to 3pm
Sunday - Closed

Press enquiries

sbiuk@peregrinecommunications.com

Visit a branch

Notice

Due to Annual Closing on Saturday 01 April 2017, there will be no cash transactions and other financial services in-branch. Branches will however be open for other services.

Please also kindly note internet banking downtime from 7:00 pm 31 March 2017 to 2:00 am 01 April.

We apologise for any inconvenience this may cause.

SBI UK branches and the call centre will be closed over the Easter weekend on 15th and 16th April 2017. We apologise for any inconvenience this may cause. You can continue to access the banking services through our Internet banking and ATMs.

We’ve got branches in many parts of the country:

City of London

15 King Street, London EC2V 8EA

  • Business hours: Monday to Friday, 9am to 4pm, Sunday 10am to 1pm
    From 31st October 2015 City of London Branch will be open every Saturday from 10am to 3pm exclusively for NRI Services which includes attestation of NRI home loan documents, Facilitation of NRE/NRO accounts in India. Please book an appointment for 1-2-1 meeting with our NRI specialists on 0207 454 4467.
  • Sort code: 60 01 59
  • Phone: 0800 532 532

Birmingham

118 Soho Road, Handsworth, Birmingham B21 9DP

  • Business hours: Monday to Friday, 9am to 5pm, Saturday 9.45am to 2.30pm, Sunday 10am to 1pm
  • (Effective from January 2017, the branch will open at 10am on Wednesdays)
  • Sort code: 60 94 75
  • Phone: 01215 150 400 / 01215 150 401

Coventry

35 Smithford Way, Coventry, CV1 1FY

  • Business hours: Monday to Friday, 9am to 5pm, Saturday 9.15am to 2pm, Sunday 10am to 1pm
  • (Effective from January 2017, the branch will open at 10am on Wednesdays)
  • Sort code: 60 95 81
  • Phone: 02476 234 900

East Ham

149-153 High Street North, East Ham, London E6 1HZ

  • Business hours: Monday to Friday, 9am to 5pm, Saturday 10am to 3pm, Sunday 10am to 1pm
  • (Effective from January 2017, the branch will open at 10am on Wednesdays)
  • Sort code: 60 95 78
  • Phone: 0208 470 2992

Golders Green

630-632 Finchley Road, London NW11 7RR.

  • Business hours: Monday to Friday, 9am to 5pm, Saturday 9.30am to 2.30pm, Sunday 10am to 1pm
  • (Effective from January 2017, the branch will open at 10am on Wednesdays)
  • Sort code: 60 93 57
  • Phone: 020 8458 3856 / 020 8458 7588

Harrow

UNIT 1, 1-9 ST ANNS ROAD, HARROW, MIDDLESEX, HA1 1AP

  • Business hours: Monday to Friday, 9am to 5pm, Saturday 10am to 3pm, Sunday 10am to 1pm
  • (Effective from January 2017, the branch will open at 10am on Wednesdays)
  • Sort code: 60 95 58
  • Phone: 020 3114 1027

Hounslow

Account opening is by appointment only, please call 0800 532 532 to book an appointment with Hounslow branch.

196 High Street, Hounslow, Middlesex TW3 1HL

  • Business hours: Monday to Friday, 9am to 5pm, Saturday, 10am to 2.30pm, Sunday, 10am to 1pm
  • (Effective from January 2017, the branch will open at 10am on Wednesdays)
  • Sort code: 60 83 61
  • Phone: 0800 532 532

Ilford

Unit 1, 172-174 High Road, Ilford, Essex IG1 1LL

  • Business hours: Monday to Friday, 9am to 5pm, Saturday, 10am to 2.30pm, Sunday, 10am to 1pm
  • (Effective from January 2017, the branch will open at 10am on Wednesdays)
  • Sort code: 60 83 60
  • Phone: 0800 532 532

Leicester

25 Horsefair Street, Leicester LE1 5BP

  • Business hours: Monday to Friday, 9am to 5pm, Saturday 9.45am to 2.30pm, Sunday 10am to 1pm
  • (Effective from January 2017, the branch will open at 10am on Wednesdays)
  • Sort code: 60 94 77
  • Phone: 01162 428 830 to 839

Manchester

Carlton House, 18 Albert Square, Manchester M2 5PE

  • Business hours: Monday to Friday, 9am to 5pm, Saturday 10am to 3pm, Sunday 10am to 1pm
  • (Effective from January 2017, the branch will open at 10am on Wednesdays)
  • Sort code: 60 94 76
  • Phone: 0161 817 2530 to 2539

Southall

33 High Street, Southall, Middlesex UB1 3HA

  • Business hours: Monday to Friday, 9am to 5pm, Saturday 9.45am to 2.30pm, Sunday 10.00am to 1.00pm
  • (Effective from January 2017, the branch will open at 10am on Wednesdays)
  • Sort code: 60 93 58
  • Phone: 020 8574 9833

Wolverhampton

39 Queen Square, Wolverhampton WV1 1TL

  • Business hours: Monday to Friday, 9am to 5pm, Saturday 9.15am to 2pm, Sunday 10am to 1pm
  • (Effective from January 2017, the branch will open at 10am on Wednesdays)
  • Sort code: 60 95 82
  • Phone: 01902 716 050

Request a Call back

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Submit Appointment

Description

The State Bank of India, UK (SBI UK) app gives you up-to-date daily exchange (GBP/INR) rates. It also notifies you via alerts the specific rates you’ve set up, and helps you find the nearest SBI UK branch. It also allows you to log- in to your SBI India or SBI UK account via the websites.

Features

  • Displays SBI Interest Rates
  • Gives updates on the exchange rates for GBP, Euro & USD against the INR
  • Show trends of exchange rates
  • Easy to use exchange rate calculator
  • Set an exchange Rate Alert
  • Gives branch contact details and location
  • Gives access to SBI UK and SBI India websites
  • Gives the option to provide branch feedback

Benefits

  • Be notified of the daily exchange rates for GBP/Euro/USD against the INR via both push notifications and email.*
  • Customise exchange rate alerts for above or below any set amount. This alert will be sent via both push notifications and email.*
  • Call or email direct from the app to the Customer Services or to any branch.

Disclaimer

Upon registering you will receive a confirmation email stating the following:

  • Please note that you will receive a daily rate mailer only on a working day.
  • Foreign exchange rates are subject to market fluctuations.
  • The rate given is time stamped UK time and is for online transfers up to £15,000 via your SBI UK account.
  • SBI Account holders can visit www.sbiuk.com and use our SBI Internet Banking facility.
  • Non-SBI account holders can open an Online Remittance Savings Account by visiting www.sbiuk.com/remit
  • You can call our customer services at 0207 454 4338 from Monday to Friday, from 9:00am to 6:00pm, or visit your nearest branch.

Technical Specifications

  • App size: 30mb
  • The SBI UK app is optimised for Android mobile devices from Gingerbread V2.3 and above.
  • The SBI UK app currently doesn’t support Windows Phone and Blackberry at this moment in time.

Download

Follow us on Twitter

Get in contact with us via our Twitter page to join the conversation about the new services and products we offer. Follow us on Twitter:

@SBI_UK

SBI UK Twitter promotion – Adnan Sami concert tickets, 19 March

  • You must be a UK Resident, aged 18 and over, to participate.
  • By entering this promotion all participants will be deemed to have accepted and be bound by these terms and conditions.
  • For the purpose of this promotion, an entry is received when the participant has followed @sbi_uk.
  • Prize may not be an exact replica of any image shown.
  • The prize cannot be transferred, or exchanged. There is no cash alternative.
  • One entry per person.
  • SBI employees and their immediate families, and anyone professionally associated with the promotion are not eligible. Ex-SBI employees are also exempt from entering the competition.
  • Post promotional publicity will be at State Bank of India UK discretion.
  • No third party will have the participant/winner contact details.
  • The winner will be decided by State Bank of India UK. The winner will receive 2 concert tickets.
  • The winner will be given their prize/s as pre-arranged with them directly (notification via DM on their twitter account since we will not ask for contact details publicly). The winners must respond to notifications of their prize within 24 hours, otherwise the right to claim the prize will be lost and SBI UK reserves the right to re-award the prizes.
  • The winner will be announced by Thursday, 16 March 2017.
  • The Decision of the State Bank of India UK regarding this offer is final and binding.

Connect with us on LinkedIn

Join us on LinkedIn to find out more about SBI UK, our products, services and recruitment initiatives, as well as general banking industry updates: SBI UK

Subscribe to our YouTube channel

Check in with us on YouTube to watch our recent ads as well as useful How To video tutorials which demonstrate how to use our simple, transparent products and services. Find us here: https://www.youtube.com/user/STATEBANKOFINDIAUK

Your security is important to us, so please keep in mind that we will never ask for your bank details through these or any other public channels and please do not post any private or personal banking details.


Important

By going to www.twitter.com ("Twitter"), www.youtube.com ("YouTube"), www.linkedin.com (“LinkedIn”) or any other social media platform you are entering an independent third party website that is not associated with State Bank of India. With the exception of our own Tweets, Posts or Messages, we are not responsible for and do not endorse, guarantee or control the views or opinions expressed on Twitter, YouTube, LinkedIn or any other third party sites. For your own safety, please do not disclose any personal information or account details on Twitter, LinkedIn or YouTube or on any other social media platforms.


House Rules

The following are the 'house rules' that the State Bank of India UK (SBI UK) have set in relation to its social media accounts. These rules have been established so that we can interact and co-operate with you well. If you do not wish to follow these rules, we ask that you do not contact us via our social media channels.

Established in the UK in 1921, SBI UK has been serving the country's residents for almost a full century. Our social media accounts will be used to communicate with this same demographic and, unless otherwise stated, our messages are not intended for anyone outside of the United Kingdom.

Please remember that everyone can see your post. It is not a private message nor will it be confidential. Only post information that you are happy will remain in a public arena.


Do's and Don'ts

Do

  • Do offer clear and concise messaging
  • Do keep your comments on-topic and relevant
  • Do provide your own opinion rather than on behalf of someone else

Don't

  • Don't give out any personal or confidential information
  • Don't use offensive language that could be perceived as discriminatory
  • Don't instigate nor encourage any conduct that is unlawful
  • Don't post anything that is defamatory to a person, company or other entity
  • Don't provide links that are not secure, may contain viruses and cause damage to computer hardware or software
  • Don't send obscene material that may offend our employees or other audiences
  • Don't use our social media channels in a way that could be perceived as anti-competitive

Failure to comply with these rules may result in the removal of your post. SBI UK may also block you from our social media accounts.


Management of our social media accounts

Our accounts are managed in-house and therefore SBI UK employees will be monitoring and responding to posts during office hours only. We cannot supervise the channels 24 hours a day nor moderate what others post about the Bank at any time. We reserve the right to delete posts that fail to comply with our house rules.


Views and Opinions

Third parties that post on our social media accounts will have their own views and interests and they must not be confused with SBI UK's official statements. Whilst we try to ensure the information presented on our social media platforms is accurate, we cannot guarantee everything that is viewed on our accounts will be true, complete or up-to-date. Unless the message has been posted by SBI UK, please check the facts with us first before passing them on.


Complaints

If you want to make a formal complaint about our services, we ask that you follow standard protocol and send a written account to our customer services team (customercare.sbiuk@statebank.com).


Copyright

By posting material on our social media accounts, you are immediately confirming that you have the complete rights to that information, including ideas, images and videos. Unless prohibited by the platform's own terms of use, you also grant us a non-exclusive royalty-free license to use this material for marketing purposes.


Our materials and intellectual property

Please note that any images and materials posted by us are rights protected. You cannot use them without express permission from SBI UK first.


External Websites

We will not be responsible for any damage caused by third party websites via a link on our social media accounts.


Advice

SBI UK comments on social media are not intended to provide financial advice. Before making any banking or investment decisions, please seek advice from a qualified financial advisor.


Notices

For any formal notices, please follow standard protocol and send a written account to our customer services team (customerservices.sbiuk@statebank.com).


Regulatory Information

State Bank of India (SBI) is authorised and regulated by Reserve Bank of India and Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority (FCA) and limited regulation by Prudential Regulation Authority. SBI is entered on the Financial Services Register and its register number is 139156. SBI (UK) is registered in England and Wales (registered no: FC 004460, branch no: BR000696) as an overseas company, with a registered office at 15-17 King Street, London EC2V 8EA.

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