We’re sorry to learn that you have had the need to complain. We understand that there will be occasions when things may go wrong and when this happens, please tell us what has gone wrong and how you would like us to resolve your complaint. Thank you for bringing this to our attention and giving us an opportunity to put matters right for you and improve our services.
We aim to resolve complaints at the earliest possible opportunity. Where we have been unable to resolve your complaint within 3 business days and need more time to investigate the matter, we will write to you and let you know. We will issue you with a final response at the latest within 8 weeks, which will outline the details of our investigation, how we reached our decision and how we are going to put things right for you.
Ways to contact us
- Call us on 0800 532 532 (free from your UK landline), Monday to Friday, any time between 9am to 6pm
- Write to us
Customer Care, State Bank of India (UK), 15 King Street London EC2V 8EA.
Alternatively, you can write in to your branch directly.
To help us investigate and resolve your complaint, please provide:
- Your account details
- A description of your complaint
- When your issue occurred
- A preferred contact number and a convenient time to contact you
We will be in contact with you as soon as possible after receiving your completed form or email.
- In person
You can visit your nearest branch. For a full list of our branches please click 'here'.
Make a complaint about an SBI account held in India
We'll aim to deal with your complaint straight away. However, if we can't, we'll keep you informed of the reasons for the delay, updating you about the progress of your complaint and the action we propose to take to address your concerns.
What we will do to resolve your complaint
State Bank of India UK aims to deal with your complaint straight away. However, if for whatever reason we need more time to complete our investigations, we will contact you and inform you of the reasons for the delay. We will keep you updated regularly as to the progress of our investigations, until they are completed.
We will provide you with a reference number and let you know who will be dealing with your complaint, so if you have any questions you will be able to contact the team dealing with your case directly.
If you are unhappy with the progress of your complaint
If your complaint is not resolved within ten business days from the day your complaint was registered and/or you are unhappy with the progress of your complaint, please email firstname.lastname@example.org
If your complaint is not resolved within twenty business days from the day your complaint was registered and/or you are unhappy with the progress of your complaint, please email
Lax Seshan (Head Product) at email@example.com or
Stephen Banks (Head National Sales) at firstname.lastname@example.org
The Financial Ombudsman Service
If you are still not satisfied after following the above procedure, or if eight weeks have passed since you first let us know about your concerns, you can ask The Financial Ombudsman Service to independently review the complaint, free of charge. You can find out more about The Financial Ombudsman Service in a leaflet available from all our branches or by calling us. Alternatively please find their contact details below:
Address: Financial Ombudsman Service, Exchange Tower, London E14 9SR
Telephone: 0300 123 9 123 or 0800 023 4567