Sr Contact Details 24 hour help? Telephone Telephone banking Internet banking Mobile banking
1 Checking The Balance And Transactions Yes Yes Yes Yes Yes
2 Sending Money Within The Uk, Including Setting Up A Standing Order* No No No Yes Yes
3 Sending Money Outside The Uk** No No No Yes Yes
4 Paying In A Cheque No No No No No
5 Cancelling A Cheque No No No No No
6 Cash Withdrawal In A Foreign Currency Outside The Uk Yes Yes Yes No No
7 A Lack Of Funds: Including Unarranged Overdrafts, Payments We Allow Despite Lack Of Funds And Payments We Refuse Due To Lack Of Funds No No No No No
8 A Direct Debit, Or Allowing Someone To Collect One Or More Payments From Your Account Using Your Debit Card Number No No No No No
9 Third Party Access To An Account, For Example Under A Power Of Attorney No No No No No
10 Problems Using Internet Banking Or Mobile Banking Yes Yes Yes No No
11 Reporting A Suspected Fraudulent Incident Or Transaction Yes Yes Yes No No
12 Progress Following An Account Suspension Yes Yes No No No
13 Progress Following Card Cancellation, E.G. Following A Fraud Incident Yes Yes Yes Yes No
14 Account Opening: Including Eligibility For An Arranged Overdraft, What Is Required To Open An Account And An Indication Of What Arranged Overdraft May Be Available Yes Yes Yes No No
Footnote

* Standing Order cannot be set through above channels

** Money can be sent Only to India (outside UK)

Sr Contact Details 24 hour help? Telephone Telephone banking Internet banking Mobile banking
1 Checking The Balance And Transactions No Yes No Yes No
2 Sending Money Within The Uk, Including Setting Up A Standing Order* No No No Yes No
3 Sending Money Outside The Uk** No No No Yes No
4 Paying In A Cheque No No No No No
5 Cancelling A Cheque No Yes No No No
6 Cash Withdrawal In A Foreign Currency Outside The Uk Yes Yes Yes No No
7 A Lack Of Funds: Including Unarranged Overdrafts, Payments We Allow Despite Lack Of Funds And Payments We Refuse Due To Lack Of Funds No No No No No
8 A Direct Debit, Or Allowing Someone To Collect One Or More Payments From Your Account Using Your Debit Card Number No No No No No
9 Third Party Access To An Account, For Example Under A Power Of Attorney No No No No No
10 Problems Using Internet Banking Or Mobile Banking No Yes No No No
11 Reporting A Suspected Fraudulent Incident Or Transaction No Yes No No No
12 Progress Following An Account Suspension Yes Yes No No No
13 Progress Following Card Cancellation, E.G. Following A Fraud Incident Yes Yes Yes Yes No
14 Account Opening: Including Eligibility For An Arranged Overdraft, What Is Required To Open An Account And An Indication Of What Arranged Overdraft May Be Available No Yes No No No
Footnote

* Standing Order cannot be set through above channels

** Money can be sent Only to India (outside UK)

Sr How and when you can use your bank account to do the following things Telephone Telephone banking Internet banking Mobile banking
1 Checking the balance and transactions Yes Yes Yes Yes
2 Sending money within the UK, including setting up a standing order* No No Yes Yes
3 Sending money outside the UK** No No Yes Yes
4 Paying in a cheque No No No No
5 Cancelling a cheque Yes No No No

Footnote

* Standing Order cannot be set through above channels<

** Money can be sent Only to India (outside UK)

Sr How and when you can use your bank account to do the following things Telephone Telephone banking Internet banking Mobile banking
1 Checking the balance and transactions Yes No Yes No
2 Sending money within the UK, including setting up a standing order* No No Yes No
3 Sending money outside the UK** No No Yes No
4 Paying in a cheque No No No No
5 Cancelling a cheque Yes No No No

Footnote

* Standing Order cannot be set through above channels

** Money can be sent Only to India (outside UK)

Sr Operational & Security Incidents In the 3 months between [e.g. 1 January 2019 and 30 March 2019] In the 12 months between [e.g. 1 April 2018 and 30 March 2019]
In the 3 months between [e.g. 1 April 2018 and 30 June 2018] In the 3 months between [e.g. 1 April 2018 and Mar 2019]
1 Total number of incidents reported NIL NIL
2 Incidents affecting telephone banking NIL NIL
3 Incidents affecting mobile banking NIL NIL
4 Incidents affecting internet banking NIL NIL
Sr You can open an account: Personal Business
1 Without visiting a branch Yes No
2 Where a visit to a branch is required, without an appointment Yes No
3 By sending us documents and information electronically No No
4 By post Yes No

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