If you have a complaint about any of our services, please ask to speak to the manager at your local branch. Your branch manager will have the best knowledge to help resolve it.
If you are unable to speak to your branch manager, or you are not happy with the response you had to your complaint, please contact the State Bank of India (UK) Customer Services team.
The Financial Ombudsman Service
If you’re still not satisfied after following our complaints procedure, or if eight weeks have passed since you first let us know about your concerns, you can ask the financial ombudsman to independently review your complaint. This service is free of charge. Please note that you must take up your problem with us first for the ombudsman to look into your claim.
You can pick up a leaflet about the Financial Ombudsman Service in any of our branches or, for more information, visit the Financial Ombudsman Service website.
State Bank of India
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