We're sorry that you need to complain because you are not completely happy with our service. Thank you for bringing this to our attention and giving us an opportunity to put matters right for you and improve our service for everyone.
Ways to contact us
- Call us on 0800 532 532 (free from your UK landline), Monday to Friday, any time between 9am to 6pm
- Write to us
Customer Care, State Bank of India (UK), 15 King Street London EC2V 8EA.
Alternatively, you can write in to your branch directly.
Please include the following information in your letter:
You will be contacted once we receive your letter, please tell us the telephone number to contact you.
- Your account details
- As much information about the complaint
- How you have been affected by this and are there any particular actions you wish us to take to resolve your complaint
- In person
You can visit your nearest branch here.
Make a complaint about an SBI account held in India
We'll aim to deal with your complaint straight away. However, if we can't, we'll keep you informed of the reasons for the delay, updating you about the progress of your complaint and the action we propose to take to address your concerns.
What we will do to resolve your complaint
State Bank of India UK aims to deal with your complaint straight away. However, if for whatever reason we need more time to complete our investigations, we will contact you and inform you of the reasons for the delay. We will keep you updated regularly as to the progress of our investigations, until they are completed.
We will provide you with a reference number and let you know who will be dealing with your complaint, so if you have any questions you will be able to contact the team dealing with your case directly.
The Financial Ombudsman Service
If you are still not satisfied after following the above procedure, or if eight weeks have passed since you first let us know about your concerns, you can ask The Financial Ombudsman Service to independently review the complaint, free of charge. You can find out more about The Financial Ombudsman Service in a leaflet available from all our branches or by calling us. Alternatively please find their contact details below:
Address: Financial Ombudsman Service, Exchange Tower, London E14 9SR
Telephone: 0300 123 9 123 or 0800 023 4567
Please note: If you do not take up your problem with us first, you will not be entitled to complain to the Ombudsman.