If you have a complaint about any of our services, please ask to speak to the manager at your local branch. Your branch manager will have the best knowledge to help resolve it.

If you are unable to speak to your branch manager, or you are not happy with the response you had to your complaint, please contact the State Bank of India (UK) Customer Services team.

  • Call us on 0800 532 532 (free from your landline), Monday to Friday, any time between 9am to 6pm
  • Email us at customercare.sbiuk@statebank.com
  • Write to us at:
      Customer Care
      State Bank of India (UK)
      15 King Street
      EC2V 8EA

  • Fill in our complaints form

  • Make a complaint about an SBI account held in India

  • We’ll aim to deal with your complaint straight away. However, if we can't, we’ll keep you informed of the reasons for the delay, updating you about the progress of your complaint and the action we propose to take to address your concerns.

The Financial Ombudsman Service

If you’re still not satisfied after following our complaints procedure, or if eight weeks have passed since you first let us know about your concerns, you can ask the financial ombudsman to independently review your complaint. This service is free of charge. Please note that you must take up your problem with us first for the ombudsman to look into your claim.

You can pick up a leaflet about the Financial Ombudsman Service in any of our branches or, for more information, visit the Financial Ombudsman Service website.

State Bank of India

Whatever you have to say, positive or negative, it will help us to deliver the best possible service and show us how we are meeting our customer’s expectations.

Giving this feedback need take no more than 15 seconds and will help us improve our customer experience.

Please help us improve our services to you by rating the service that you currently receive from us.
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(Tick the boxes where appropriate)

Services Provided

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Products and services were well explained to me.
Service is always provided in a timely manner.
Staff members are helpful and they took time to understand my needs.
The information given was clear and easy to understand.
Staff Member was knowledgeable about the bank and products.


  1 2 3 4 5
Whilst in the branch, at every stage, relevant details and information such as general terms & conditions were provided to me.
I can easily find all the necessary information on the website.


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