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Customer Grievance and Redress

Customer Grievance and Redress

Customer Grievance and Redress

Redress mechanism (only for UK offices of State Bank of India):

Available for any of your personal requirements.

Key Features:
  1. The Bank has laid down procedures for fair and expeditious handling of customer’s grievances. In case of any difficulty in transactions, the customers may approach the officer concerned or the Manager of the Division or the Branch Manager, who will ensure that the customer’s needs are attended to.
  2. In case of difficulty with the branch, or unsatisfactory reply in respect of complaint lodged with the Branch, the customer can approach the Compliance Officer , at London Main Branch, whose contact details are provided below:
  3. The customer is also welcome to write to the Compliance Officer. The address of the Compliance Officer is given below. The Compliance Officer, State Bank of India, 15-17, King Street, London EC2V 8EA tel: 0800 532 532 email: customercare@sbilondon.com
  4. You can also make a complaint online. Please click here to access the online complaint form.
  5. For assistance with Internet Banking, a customer may contact us at 0800 532 532 or email at customercare@sbilondon.com.
  6. The customer will also be kept informed of the action taken, the reasons for delay if any, in redressal and the progress in redressal of grievance.
  7. SBI is a member of The Financial Ombudsman Service. If you are still not satisfied after following the above procedures, you can ask the Ombudsman to review the complaint. You can find out more about The Financial Ombudsman Service in a leaflet available from any branch or by telephoning SBI. Alternatively you can write to: Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR or telephone 020 7964 1000. http://www.financial-ombudsman.org.uk/