Customer Complaints

Customer Complaints

State Bank of India UK has laid down procedures for fair handling of customer complaints. In the first instance, to ensure your complaint is seen by the person with the best knowledge to help resolve it, you can approach your Branch Manager, who will ensure that your needs are attended to as soon as possible.

In case of difficulty with the branch, or if you feel you have received an unsatisfactory reply in respect of a complaint lodged with the Branch, you can then contact the Complaints Department

*Please note that our Complaints Department are only able to assist SBI UK Customers.

For complaints regarding SBI accounts held in India, please click here

For complaints regarding SBI UK accounts, please choose one of the options mentioned below

         

Letter Letter

You may write to the Complaints Department at the following address:

Customer Relations Manager
State Bank of India,
60 Hasilwood House,
Bishops Gate,
London,
EC2N 4AW

Online Online

You can also make a complaint online. Please click here to access the online complaint form.

Or email us directly at customercare.sbiuk@statebank.com

Telephone Telephone

If you'd prefer to talk to us directly, telephone our free phone number 0800 532 532 (UK only), Monday to Friday any time between 9.00 a.m. to 6.00 p.m. to discuss the matter with our Customer Services team.
     


State Bank of India aims to deal with your complaint straight away. However, if we can't, we will keep you informed of the reasons for the delay, keeping you updated as to the progress of your complaint and the action we propose to take to address your concerns.

The Financial Ombudsman Service

If you are still not satisfied after following the above procedure, or if eight weeks have passed since you first let us know about your concerns, you can ask The Financial Ombudsman Service to independently review the complaint, free of charge. If you do not take up your problem with us first, you will not be entitled to complain to the Ombudsman. You can find out more about The Financial Ombudsman Service in a leaflet available from all our branches or by calling us. Alternatively please find their contact details below:

Address: Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR
Telephone: 020 7964 1000
Website: http://www.financial-ombudsman.org.uk/