Client Survey Questionnaire

Client Survey Questionnaire

State Bank of India

CUSTOMER SERVICES - CLIENT SURVEY QUESTIONNAIRE

Providing excellence in customer service and satisfaction is important to us.

Please help us improve our services to you by rating the service that you currently receive from us.
5 = Excellent 4 = Good 3 = Average 2 = Poor 1 = Very Poor
(Tick the boxes where appropriate)

Services Provided

  5 4 3 2 1
Services / Products were well explained.
Service is always provided in a timely manner.
Staff members are helpful.

Staff Member

  5 4 3 2 1
Took time to understand my needs.
Explained the products well.
The information given was clear and easy to understand.
The information given was clear and easy to understand.

Communications and After-Care

  5 4 3 2 1
Letters and Brochures are easy to understand.
I am kept up to date with the status of my accounts.
My queries are attended promptly and response is received to my satisfaction.

Products

  5 4 3 2 1
Fixed-Deposit Schemes
Savings Account
Current Account
Easy Access Account
SBI Express
Drafts
Does the product/s selected by you above meet your requirements?
How did you hear about our Bank / our Products:
Your Details (Optional)*
Name:

Address:
* The information collected herein is intended solely for the purpose of our internal data analysis usage in compliance with the Data Protection Act 1998.
* THANK YOU FOR YOUR TIME *